At HT Pet Care, we want you to be fully satisfied with your purchase.

🔄 Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

The item must be unused and in its original condition
The item must be in the original packaging
Proof of purchase is required

To request a return, please contact us at:
📧 support@htpetcare.store

Returns sent without prior approval will not be accepted.

⚠️ Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours with clear photos. We will offer a replacement or full refund.

🚫 Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods
Personal care items
Custom or personalized products
Sale items and gift cards
🔁 Exchanges

We do not offer direct exchanges.

If you need a different product, please return the item (if eligible) and place a new order.

💳 Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

Refunds will be issued to your original payment method
It may take 5–10 business days for the refund to appear, depending on your bank
📦 Return Shipping

Customers may be responsible for return shipping costs unless the item is defective or incorrect.

📩 Contact Us

For any questions regarding returns or refunds, contact us at:
📧 support@htpetcare.store